Technology

We spend over $400 million a year to innovate world-class service for our customers.

We believe that information technology can truly revolutionize supply chains. We’re transforming transportation and logistics through rapid innovation, with a global team of over 1,500 IT professionals focused on developing ways to serve our customers better. Our proprietary, cloud-based technology gives us the agility to respond to customer needs, and is a major reason why customers trust us each day with 150,000 ground shipments and more than five billion inventory units.

In addition to secure, online customer portals for each of our service areas, our technology portfolio includes these cutting edge capabilities:

Last Mile

Our Desktop DMS software manages the full last mile process, and incudes patented technology that drives industry-leading consumer satisfaction scores.  Customers can create, manage and track orders online, and view status updates provided by our eTrack software, a mobile application utilized by our independent drivers and installers. In addition, we have an automated process that monitors customer satisfaction scores shortly after delivery, with the customer's permission, effectively monitoring performance in near real time.

Freight Brokerage

Our Freight Optimizer system provides our sales team with powerful tools to source the optimal carrier capacity for each load. Our big data specialists have created algorithms that channel truck information from multiple sources, weighted by cost and performance to speed procurement. Robust track and trace technology informs customer communications while freight is in transit.

Less-Than-Truckload

Our LTL systems are designed to facilitate the reliable, efficient and damage-free transportation of customer freight and the safety of our drivers:

  • Our Drive-and-Dock mobile devices are utilized by drivers and dockworkers to enhance freight tracking, reduce damages and improve transit times.
  • Our Drive Safe systems integrate on-board recorders for real-time performance data and motion imaging, roll stability control, proactive collision warnings, trailer improvements and other safety innovations.
  • Our LTL.xpo.com technology is our flagship suite of online shipping tools and resources, including capabilities for rate quotes, shipment status notifications, customized reporting and more.
  • Our Global Trade Manager service application prepares global trade documentation in strict compliance with applicable laws and regulations.

Intermodal

Our Rail Optimizer system provides our intermodal team with a suite of proprietary tools for seamless, door-to-door movements of long haul freight. We use EDI integration to secure 53-ft. container, small box and drayage capacity, and facilitate constant communications with the railroads – not only to schedule the freight, but also to alert our customers about any unforeseen delays such as weather disruptions.

Expedite – Managed Transportation

Our transportation management system is the largest web-based TMS for expedite in North America. The technology captures and broadcasts shipment requirements within minutes of receiving an automated or manual order entry. Load assignment, GPS and cellular track and trace, proof of delivery, detailed invoicing and reporting are all executed by proprietary functionality that has been continuously developed for more than 20 years.

Expedite – Air Charter

Our robust, online bid system gives customers easy access to quick-launch carriers with capacity up to 200,000 lbs. and service to more than 5,000 airports in North America. We’ve designed the technology to collect competitive bids in a transparent manner, to speed the process of selecting an air carrier for extremely urgent cargo.

Supply Chain

Our IT operations are ISO/IEC 20000 certified, with more than a million transactions flowing through our systems daily:

  • Our Warehouse Manager system facilitates real-time inventory and order management by integrating RF technology, and manages processes throughout the warehouse.
  • Our Order Manager system is a comprehensive workflow solution with full trace and history capabilities, and provides web-based, real-time access to detailed information about receipts from suppliers.
  • Our Transportation Manager system combines sophisticated transportation modeling tools with real-world data to deliver the most effective response to various transportation scenarios, and then automates the executions.
  • Our Global Trade Manager service application prepares global trade documentation in strict compliance with applicable laws and regulations.

In addition, we provide the security, availability and reliability of private cloud hosting. This includes redundant power and environmental systems, scalable storage and threat detection.