Omni-Channel Retail

Flexible solutions deliver a world-class consumer experience for retailers and e-commerce companies.

XPO Logistics works with retailers of all types and sizes – from internationally known mass-market brands, to high-end luxury brands, to “pure play” e-commerce businesses and multi-channel vendors. We have a proven track record of adding value to long-term retail relationships. Our logistics solutions improve service levels and enhance the consumer experience – building and protecting your brand with every touch.

We have extensive experience in integrating retail and e-commerce solutions into omni-channel distribution operations. This eliminates excess infrastructure and inventory, while leveraging cross-channel synergies. We can streamline and automate distribution center (DC) processes to reduce cycle times and costs associated with pick-and-pack operations.

XPO’s DC management solutions for retail and e-tail logistics include:

  • Import DCs – high-volume, cross-dock centers close to ports that strip containers and route goods to regional DCs, stores or consumers
  • Reverse logistics center management, including consumer returns, RMA management, automated credit reconciliation, inspection, repair and asset recovery
  • Forward-stocking location networks for efficient store replenishment
  • Direct-to-consumer e-commerce fulfillment

In addition, we provide ticketing, labeling, packaging and a full menu of customized services that reduce cycle times, streamline store receiving, improve product presentation and out-of-box experiences (OOBEs), and ready your products for consumers.

Our comprehensive support of omni-channel strategies includes processes for carrier selection and management, freight optimization, and audit and payment, as well as full track and trace capabilities.


Case Study

A global leader in entertainment and multimedia was able to move quickly when a retail licensee declared bankruptcy by deploying XPO’s strategy to protect its brand and lower its channel costs.