XPO Logistics is committed to delivering your Peloton order.

With the ongoing impact of the COVID-19 pandemic and its effect on the international supply chain, Peloton deliveries are experiencing significant, unexpected delays. We know this isn’t the experience you were hoping for when you placed your order, and we apologize for the inconvenience.

 

We’re making every effort to provide you with more updates and better tracking and want to bring you your Bike or Tread as soon as possible.

 

The FAQ below applies to customers in North America. European customers may call Peloton directly at 866-679-9129.

If you have further questions, please visit Peloton's Delivery Reschedule FAQs page, or contact Peloton customer support at directly at 866-679-9129. Be sure to have your order number ready.

Visit TRACK.XPO.COM for tracking updates.

Frequently Asked Questions (FAQ)

XPO/Peloton Delivery Questions

 

Is XPO handling my Peloton shipment?

Peloton will notify you if XPO is handling your delivery. If you aren’t sure, please contact Peloton directly at 866-679-9129.

 

Why are delivery times longer than usual?

The Covid-19 pandemic has led to an increase in e-commerce orders in North America. Due to the rise in demand, many US ports of entry are experiencing unexpected congestion. These long transit delays impact many companies’ products shipped into the US from overseas, including Peloton deliveries.

 

What’s the best way to check the status of my delivery?

Visit track.xpo.com to check your delivery status. We'll do our best to keep you updated throughout the delivery process, and call/email/text to confirm your delivery date as soon as we receive your item.

 

Is there a phone number I can call to get more information on my delivery?

800-883-4593 is the number for our main customer support team. They are available from 8am to 11pm ET. We will also keep you updated on your order via call/email/text.

 

Why am I getting late notice that delivery has to be rescheduled?

Unexpected events including pandemic-related issues, major traffic events, or inclement weather can sometimes affect shipments. We’ll let you know via call/email/text when we learn that your delivery needs to be rescheduled, and find the best way to get you your product as soon as possible.

 

My delivery got rescheduled at the last minute. What happened?

Sudden events such as road closures, civil disruptions, pandemic-related issues, and inclement weather can force us to change plans at the last minute. Although we try not to reschedule any delivery, if this happens we’ll give you as much notice as we can, and try to get you the earliest possible new delivery date. Throughout the entire process, if customers prefer not to wait, they can cancel their order for a full refund.

 

If my delivery gets rescheduled, how will I find out?

Peloton's customer care team will contact you within 24-48 hours of your delivery date to reschedule.

 

Can I contact my local XPO delivery hub to check the status of my Peloton?

We ask that you call our main support team at 800-883-4593. They will have the latest information on your order. Be sure to have your order number and the phone number associated with the order on hand.

 

When will XPO know whether my order is in stock and ready to be delivered?

As soon as we receive your order at one of our local delivery hubs, we'll update your tracking information and call/email/text you with the details. We're working closely with Peloton to make sure we get you your Bike or Tread as soon as possible. 

 

Peloton and XPO keep telling me to talk to the other company about the status of my order. Who should I speak to?

It depends. Our XPO team can help you with general scheduling questions, but if your order has been rescheduled, please reach out to Peloton at 866-679-9129.

 

When I look online, why does it seem like other people who ordered after I did have already received their delivery and I am still waiting?

Many factors go into the ordering and fulfillment process. While we try to make sure everyone gets their products as soon as possible, the availability of a specific product, transit times, and local conditions can play a role in determining your delivery date.