Customer Care

Customer Care 

We make it easy for our customers

Get the customer care solution you need for your business. We offer a tiered suite of solutions so you can choose the best support model to fit your business needs. 

Choose from:

  • Standard Care - a self-serve model supported by our suite of online tools at LTL.xpo.com, API and EDI integrations and local customer service.
  • Premium Care - an elevated care model providing you with an escalation support specialist, quick response times within an hour during business hours and is the internal XPO contact you need to coordinate multiple locations.
  • Customer Solutions - get a customized solution created for your specific business needs including proactive shipment monitoring, returns management, coordinated pickup management and more.