XPO is devoting significant resources to technological development on behalf of our customers around the globe. We believe that innovation, propelled by scale, creates better ways to move goods into the hands of the people who need them.
XPO's commitment to technology includes an investment of approximately $550 million annually. Our technologists are embedded in every area of operations, focused on four areas of innovation: automation and intelligent machines, visibility and customer service, our digital freight marketplace and dynamic data science.
We connect shippers and carriers to one of North America’s largest multimodal transportation networks on a single, powerful digital platform.
XPO Connect™ is one of our most forward-looking innovations – an automated marketplace, unique to the industry, that provides efficient, virtual access to XPO's range of transportation services. The technology uses machine learning to become continually smarter at helping shippers and carriers buy and sell capacity. Optimal carriers are sourced for each load profile, leading to the best outcomes for everyone involved.
Shippers use XPO Connect™ to assign freight to truckload carriers filtered by geography, equipment and price. We’ve redefined visibility as business intelligence, providing a birds-eye view of fluctuations in capacity, spot rates, weather, traffic and other factors that can affect the choice of carrier.
Carriers access the platform through a digital dashboard on the Drive XPO™ app, which displays income opportunities based on geography, timing and equipment specifications. XPO algorithms analyze trends in spot rates, driving conditions and other factors that impact bids.
Digital access 24/7, better decision-making
Consumers expect control over their personal shopping experience, particularly with e-commerce.
Our Ship XPO™ consumer technology is a web-based suite of tools specifically for the last mile delivery of heavy goods. Retailers and e-commerce companies use these tools to improve customer service from the point of purchase to destination.
Shoppers can follow the progress of their new couch or appliance online, add appointments to e-calendars, reschedule digitally, and opt to receive weather and traffic alerts by email or text. They can track their XPO shipments from the Google Search page, or use voice tracking with Amazon’s Alexa and Google Assistant.
Hands-free control over information suits today’s mobile lifestyle – tomorrow it could be something different. We expect consumerization of the supply chain will be a main focus of our technology agenda for a long time to come.
We’re at the forefront of the most significant trend in logistics: the interaction between people and machines.
XPO has brought advanced digital connectivity to the logistics process. Our proprietary warehouse management platform is a cloud-based command center that speeds the deployment of collaborative robots and other automation, using the talents of our people to best advantage.
Many of the most exciting opportunities have to do with the potential to make large strides in safety and efficiency. Multichannel capabilities deliver a consistent logistics experience for global customers and, in the case of e-commerce fulfillment, a superior consumer experience. All of our customers benefit from faster start-ups, distributed order management and intuitive tools that inform their decision-making.
